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The repair process for In house and carry in jobs is as under :
Customer carries machine to service centre.
Machine is checked for warranty/non warranty/AMC.
Customer is educated about the warranty policies of the Principal company in case of
warranty & the Labour charges in case of non warranty.
Machine is as a job in the system with serial number, accessories, consumables etc. and the
customer is given a tentative date of delivery along with a job slip with a job number for future
tracking. For all future communication the customer is instructed to give only this number and
not his name.
The machine & all it's accessories are tagged with the job number.
The machine enters the service centre and all details are entered in the service centre log book
with the time & date of entry.
The fault is diagonised and spares are replaced free in case of warranty.In case of non warranty
the customer is given a quote for Labour + parts & the equipment is repaired only after approval.
The machine is tested under Windows 95, DOS, & self test and these are attached to the
machine.
The machine is thoroughly using cleaning solutions and is packed.
An out entry is made in the service centre log book with the time and date of completion at the
service centre. Before sending the machine to the out rack at the administration office all
accessories & consumables which came with the machine are checked & packed.
The machine is sent to the out rack and the customer is informed about the status.
Payments are collected on delivery or CSO is prepared and filed for warranty claim.